Premium Support:
Premium support is a support tailored to individual customer needs. It is suitable for all customers who operate mission critical systems. As a 24/7 support it is possible for all error classes both by mail and by phone.
We support you at any time with our qualitative support. See for yourself!
Premium support is a support tailored to individual customer needs. It is suitable for all customers who operate mission critical systems. As a 24/7 support it is possible for all error classes both by mail and by phone.
Advanced Product Support includes the following services:
The member product support includes the first and second level support for software errors for the IBM or HCL OEM products purchased through LIS.TEC. Prerequisite for the use of the OEM software, as well as the product support of the LIS.TEC GmbH is that the user knows and accepts the international conditions of use of the manufacturer.
The support service includes the same benefits as Advanced Product Support, but does not require an annual subscription fee. The reaction times are only guaranteed after the acceptance and confirmation of the support case by LIS.TEC. An acceptance of the support case can not be guaranteed.
You’re welcome to receive our current Service Level Agreements (SLAs) as a PDF. Please write us an email to vertrieb@listec.de.
You can reach us for all error classes from Monday to Friday from 8:30 am to 5:30 pm. For Error Class 1 errors, Monday through Sunday from 8:30 am to 10:00 pm. For reported errors of error class 1 24/7.