Our support offer

We support you at any time with our qualitative support. See for yourself!

Premium Support:

Premium support is a support tailored to individual customer needs. It is suitable for all customers who operate mission critical systems. As a 24/7 support it is possible for all error classes both by mail and by phone.

Advanced product support: 

Advanced Product Support includes the following services:

  • In-depth questions about the configuration
  • Further operating instructions and notes that can be found in the online help or the product manuals.
  • Coaching and Consulting
  • Treatment of performance issues
  • Training, as far as possible by phone
  • As far as possible analyzes and questions regarding application software, which uses the OEM software (only for OEM customers)

Member Product Support for OEM Products:

The member product support includes the first and second level support for software errors for the OEM products purchased through LIS.TEC. Prerequisite for the use of the OEM software, as well as the product support of the LIS.TEC GmbH is that the user knows and accepts the international conditions of use of the manufacturer.

Support Service: 

The support service includes the same benefits as Advanced Product Support, but does not require an annual subscription fee. The reaction times are only guaranteed after the acceptance and confirmation of the support case by LIS.TEC. An acceptance of the support case can not be guaranteed.

LIS.TEC Hotline: 

You can reach us for all error classes from Monday to Friday from 8:30 am to 5:30 pm. For Error Class 1 errors, Monday through Sunday from 8:30 am to 10:00 pm. For reported errors of error class 1 24/7.