Premium Support:
Premium support is a support tailored to individual customer needs. It is suitable for all customers who operate mission critical systems. As a 24/7 support it is possible for all error classes both by mail and by phone.
Advanced product support:
Advanced Product Support includes the following services:
- In-depth questions about the configuration
- Further operating instructions and notes that can be found in the online help or the product manuals.
- Coaching and Consulting
- Treatment of performance issues
- Training, as far as possible by phone
- As far as possible analyzes and questions regarding application software, which uses the IBM or HCL OEM software (only for IBM or HCL OEM customers)
Member Product Support for IBM or HCL OEM Products:
The member product support includes the first and second level support for software errors for the IBM or HCL OEM products purchased through LIS.TEC. Prerequisite for the use of the OEM software, as well as the product support of the LIS.TEC GmbH is that the user knows and accepts the international conditions of use of the manufacturer.
Support Service:
The support service includes the same benefits as Advanced Product Support, but does not require an annual subscription fee. The reaction times are only guaranteed after the acceptance and confirmation of the support case by LIS.TEC. An acceptance of the support case can not be guaranteed.
You’re welcome to receive our current Service Level Agreements (SLAs) as a PDF. Please write us an email to vertrieb@listec.de.
LIS.TEC Hotline:
You can reach us for by phone all error classes from Monday to Friday from 8:30 am to 5:30 pm.
E-mail support for all error classes 24*7.
E-mail for error class 2-3 (non-critical errors): support-oem@listec.de
E-mail for error class 1(critical production stop): prio1@support.listec.eu
Support hotline: + 49 (0) 7141 / 9393-88
With disturbances of the above-mentioned call number you can call us under the telephone number
+49 (0) 7141 505805 7.
Prices on request: vertrieb@listec.de
