HelpMatics™
Short Description:
HelpMatics™ is a user-friendly service management solution for centralizing support and service requests.
It helps companies process queries faster, automate processes and keep track of all processes.
Thanks to intuitive operation, fast implementation and flexible deployment as a cloud or on-premises solution
HelpMatics™ can be used productively within a very short time.
Key Selling Points:
- Simple and intuitive operation
- Quick introduction and ready to use
- Central management of all service requests
- Transparent processes and clear responsibilities
- Available as a cloud or on-premises solution
- Flexible to adapt to the requirements of the company
Customer’s challenges:
Many companies lose track of support requests or work with different, non-interconnected systems.
This often leads to delays, unnecessary effort and a lack of transparency.
HelpMatics™ provides a remedy: The solution replaces confusing email inboxes, Excel lists and isolated solutions with a central platform for all service requests. Clear processes and transparent processes enable faster processing, improve team collaboration and sustainably increase service quality.
Kategorie / Rubrik
- Customer Relationship Management (CRM)
- Data management
- Service Management:
- IT-Service Management
- Incident, Chance & Knowledge Management
- Service Asset & Configuration Management (CMDB)
- Service Level Management
- Customer satisfaction surveys
Branchen
- Industry neutral
Integrierte Software
- HCL Domino